Effective Date: 22nd September, 2025
Last Updated: 14th September, 2025
Welcome to HealthX Labs. These Terms of Service (“Terms”, “Agreement”) govern your use of our website healthxlab.com, our e-commerce services, and the purchase of our products.
By accessing our website, creating an account, or purchasing from us, you agree to these Terms. If you do not agree, please discontinue use of our services.
1. Definitions
- “Company”, “We”, “Our” means HealthX Labs (legal entity details to be inserted here, with registered address, GST, and FSSAI license number).
- “You”, “Customer” means the person placing an order or using the website.
- “Products” means dietary supplements, nutraceuticals, and wellness products offered by us.
- “Services” means our website, checkout, subscription, customer support, and related features.
2. Eligibility
- You must be at least 18 years of age to purchase from our website.
- By using our services, you confirm that you are legally capable of entering into a binding contract.
- If you are purchasing on behalf of another person, you represent that you are authorized to do so.
3. Nature of Products & Disclaimer
- HealthX Labs products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
- Statements on our website have not been evaluated by the Food Safety and Standards Authority of India (FSSAI).
- Information provided is for general wellness purposes only and should not replace professional medical advice.
- Always consult a healthcare professional before use, especially if you are pregnant, nursing, under medication, or have a medical condition.
4. Ordering & Acceptance
- Placing an order constitutes an offer to purchase.
- We reserve the right to accept or reject any order, including for reasons such as stock availability, pricing errors, or suspected fraudulent activity.
- Once an order is accepted, you will receive an email/SMS confirmation.
5. Pricing & Payment
- All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
- Payments may be made via credit/debit card, UPI, net banking, wallets, or Cash on Delivery (where available).
- For subscription orders, your payment method will be billed automatically at the chosen interval.
6. Shipping & Delivery
- Orders are shipped within the timelines stated in our Shipping & Delivery Policy.
- Delivery timelines are estimates and may vary due to courier delays or external factors.
- Title and risk pass to you upon delivery of the order.
7. Cancellations, Returns & Refunds
- Cancellations are allowed before shipment as per our Cancellation Policy.
- Returns and refunds are governed by our Refunds & Returns Policy.
- Opened or used consumables are generally non-returnable except in cases of verified defects.
8. Subscriptions
- Subscription plans auto-renew until cancelled.
- You may cancel at least 48 hours before the next billing date to avoid charges.
- Refunds are not issued for subscription orders already processed and shipped.
9. Intellectual Property
- All content on this site (logos, product designs, packaging, graphics, text, and software) is the exclusive property of HealthX Labs and protected under applicable laws.
- You may not reproduce, copy, modify, distribute, or exploit our intellectual property without written consent.
10. User Content (Reviews & Feedback)
- By submitting reviews, testimonials, or feedback, you grant HealthX Labs a non-exclusive, royalty-free, perpetual license to use, publish, and display such content for marketing or legal purposes.
- Content that is defamatory, obscene, misleading, or violates law may be removed without notice.
11. Limitation of Liability
- To the fullest extent permitted by law, HealthX Labs shall not be liable for:
- Indirect, incidental, or consequential damages.
- Health outcomes resulting from misuse of products or failure to follow label instructions.
- Our liability, if any, is limited to the amount paid for the product in question.
12. Indemnification
You agree to indemnify and hold harmless HealthX Labs, its directors, employees, and affiliates from any claims, liabilities, damages, or expenses arising from your misuse of products, breach of these Terms, or violation of law.
13. Privacy & Data
- Our collection and use of personal data is governed by our Privacy Policy & Data Protection Policy.
- By using our site, you consent to such processing.
14. Third-party Sales & Marketplaces
- If you purchase HealthX Labs products via Amazon, Flipkart, or other marketplaces, the respective platform’s policies may also apply.
- We are not responsible for delays or issues caused by third-party sellers outside our official channels.
15. Governing Law & Dispute Resolution
- These Terms are governed by the laws of the Republic of India.
- Jurisdiction: Ahmedabad, Gujarat, India.
- Disputes may be resolved by arbitration under the Indian Arbitration & Conciliation Act, 1996.
16. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, lockdowns, or government actions.
17. Amendments
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the updated Terms.
18. Contact Us
📧 Email:support@healthxlab.com
📞 Phone:+91 9313500465
📍 Address: 28, Mahalaya Bunglows, Sola Ahmedabad, Gujarat – 380060, India
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