Help & Support Center
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Use the tracking link sent via email/SMS or visit our Track My Order page with your Order ID.
- Metro cities: 2–4 business days
- Other cities: 4–7 business days
- Remote areas: 7–10 business days
Yes, within 12 hours of placing it or before it has been shipped.
If you need to swap an item
Returns & Refunds
Yes. Unopened products can be returned within 30 days. Damaged, defective, or wrong items must be reported within 7 days of delivery.
Login → My Account → Orders → Request Return, or email sorder@healthxlab.com with your order ID and photos.
Refunds are processed within 7–14 business days after we receive and inspect the product.
Common Subscriptions queries answered
Subscriptions
Login → My Account → Subscriptions → Skip, Cancel, or Change frequency.
Yes. Subscription plans renew until cancelled. Cancel at least 48 hours before the next billing date to avoid charges.
Products & Safety
No. HealthX Labs products are dietary supplements, not intended to diagnose, treat, cure, or prevent disease.
Yes, when taken as per the label instructions. Consult your doctor if pregnant, nursing, or under medication.
On every product page under “Supplement Facts” and “Certifications”.
Need more help? Our support team is here for you:
Contact Us
- Email: order@healthxlab.com (Replies in 24–48 hrs)
- Phone/WhatsApp:. +91 9313500465 (Mon–Sat, 10 AM – 6 PM IST)
- Live Chat: Available during business hours on our website
- Address: 28, Mahalaya Bunglows, B/h Kargil Petrolpump, Sola, Ahmedabad, Gujarat - 380060
If your issue is not resolved:
Escalation Process
- Raise a ticket via email/phone or My Account → Orders
- If not resolved within 48 hours, escalate to a Support Manager
- For urgent medical or safety issues, email safety@healthxlab.com — escalated to our compliance team
